Frequently Asked Questions
Everything you need to know about your Kingsway Jewelry experience.
How do I determine my correct ring size?
We recommend visiting a local jeweler for a professional measurement or using our online size guide. If you receive a ring that doesn't fit perfectly, we offer easy exchanges for alternative sizes.
What materials are used in Kingsway Jewelry pieces?
We specialize in high-quality alternative metals including Tungsten Carbide, Titanium, and Cobalt Chrome, as well as traditional 925 Sterling Silver. All our gemstones are ethically sourced and hand-selected for brilliance.
How long does shipping take?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. We also offer expedited shipping options at checkout for those needing their jewelry sooner.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces are final sale and cannot be returned.
Do you offer custom engraving services?
Yes! Many of our wedding bands and pendants can be personalized with a custom engraving. You can select your font and message directly on the product page before adding the item to your cart.
How should I care for my jewelry?
To maintain the luster of your jewelry, clean it with mild soap and warm water using a soft cloth. Avoid harsh chemicals, chlorine, and ultrasonic cleaners, especially for our plated or wood-inlay designs.